In my years of experience working in sales and manufacturing, transparency is considered one of the most important traits when dealing with customers. Prior to starting at Muhlenberg, I worked for three years at the Kraft Foods manufacturing plant in Lower Macungie township as a quality control specialist. My responsibility to was to make sure that we followed proper documentation procedures. Some of these procedures included: ensuring that the dates on our products matched the time that it was produced and is within the label weight advertised, putting a line through a misspelling and adding the production operator’s initials, and performing the hourly checks within the time specs.
Trade secrets are another point of emphasis when it comes to dealing with professional ethics. During my time working in retail with companies such as Pepsi and Coca Cola, we were always reminded not to share future product releases with family or friends. This was due to the unlimited possibility of information getting into the wrong hands.
During my Small Business trial with the Muhlenberg Dining Service, D.K and I collected data from several students that tried our frozen beverages. We collected phone numbers, emails and their thoughts on how we could improve our product. We posed three questions that gauged where they would like to see our product placed on campus, if they were satisfied with our product, and how much they would be willing to pay for our services.